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Cancellation and Refund Policy

At ZagSafe, we value our clients and aim to deliver high-quality services. This policy outlines our conditions for cancellations and refunds to ensure fairness and transparency for all parties.

  1. Cancellation by Clients

    • More than 5 days before service date - Eligible for a full refund or free scheduling of the service/training session.
    • Less than 5 days before service date - Subject to a 50% cancellation fee to cover administrative and scheduling costs.
    • Same-day cancellations or non-attendance - No refund will be issues unless exceptional circumstances are agreed upon in writing.

  2. Cancellations by ZagSafe

    • If ZagSafe is required to cancel or reschedule a service due to unforeseen circumstances, clients will be offered:
      • A full refund, or
      • A rescheduled date at no additional cost.

  3. Refunds for Incomplete Services

    • If a service is partially delivered due to circumstances within ZagSafe's control, a pro-rated refund may be offered.
    • If a service is partially completed due to client-related reasons (e.g., early termination, lack of access to site), refund eligibility will be assessed on a case-by-case basis.

  4. Training Programs

    • Refunds will not be provided for non-attendance without prior notice.
    • Substitutions (replacement participants) may be accepted upon prior arrangement with ZagSafe.

  5. How to Request for a Refund

    • All refund requests must be submitted in writing to within 7 days of the scheduled service or training date.
    • Approved refunds will be processed within 10 working days.